CLIMBING GYM STAFF TRAINING

Giving Corrective Feedback

Want To Feel Confident Giving Feedback That Keeps Everyone Safe – Without Creating Awkwardness or Conflict?

This course is designed to help you handle those tricky moments when customer behavior needs to be corrected — especially when safety is on the line. Learn how to give clear, respectful feedback that gets results, while keeping the customer experience positive. Through practical tips, real-life examples, and short mental rehearsals, you’ll gain the tools to speak up with confidence and care.
CLIMBING GYM MANAGERS

Is Your Staff Ready To Address Unsafe or Disruptive Behavior Calmly and Effectively?

  • Support a Safe, Positive Climbing Culture: Equip your staff with simple techniques to handle common issues — from unsupervised children to risky belaying — without causing embarrassment or tension.
  • Boost Confidence in Challenging Situations: Help your team feel prepared to speak up when it matters. With clear frameworks and real examples, staff can take action with calm authority.
  • Practical, Actionable Skills: From urgent safety interventions to everyday conduct conversations, this course gives your team the tools to manage it all — with empathy, professionalism, and clarity.

Want to Transform Your Gym’s Customer Experience?

Partner with Unblocd today and empower your team with the skills they need to handle any situation.

Contact us to learn how we can help improve retention, boost customer satisfaction, and support your staff’s growth.
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